100% Satisfaction Guarantee

We want you to love every Printerpix order. If you don't, just tell us within 30 days of delivery and we'll reprint it or refund you, no reason needed. This promise comes on top of your legal rights, which still apply after the 30 days. You'll find the full details in clause 10 of our Terms and Conditions.

To get in touch, contact our customer support team at [email protected] or use our live chat service.

Please note that personalized products are specifically made to your specifications. We take great care to accurately fulfil your order. Before finalising your purchase, we provide you with previews of your creation in our design tool. Please ensure you carefully review and confirm all personalised content, including the design, artwork, names, dates, spellings, and any other details.

Our satisfaction guarantee does not cover user-generated errors, such as errors with spelling, dates or the artwork uploaded and approved by you during the order process. If you have questions, please contact us and we will go above and beyond to find a solution. Keep in mind that colours may differ slightly from how they appear on your screen due to varying monitor settings.

Please note changes or cancellations cannot be made once the order has entered the production phase. If you need to modify your artwork, please reach out to our friendly customer service team within 1 working day of placing your order to assess the feasibility for your specific order.

1. The order number(s).
2. The email address registered to your account.
3. A description of the problem and supporting photos if applicable.